Refund Policy

1. Overview

At CareerPing, we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which refunds may be issued for subscription payments.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues that prevent you from accessing the Service for an extended period
• Billing errors or unauthorized charges
• Service not matching the described features at the time of purchase
• Requests made within 7 days of the initial subscription

3. Non-Refundable Situations

Refunds are generally not available for:

• Partial month usage after cancellation
• Subscription renewals that have already been processed
• Accounts that have violated our Terms of Service
• Usage of AI messages, resume analyses, or interview sessions beyond free tier limits

4. Refund Process

To request a refund, please contact our support team at support@careerping.co.in with:

• Your account email address
• Reason for refund request
• Date of purchase
• Any relevant screenshots or evidence

Refund requests are typically processed within 5-7 business days. Approved refunds will be credited back to the original payment method.

5. Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period. You will continue to have access to the Service until the end of your current billing cycle, regardless of when you cancel.

6. Prorated Refunds

Prorated refunds are not typically offered for mid-cycle cancellations. However, in exceptional circumstances, we may consider prorated refunds on a case-by-case basis.

7. Chargebacks

If you initiate a chargeback with your payment provider without contacting us first, your account may be suspended pending investigation. We encourage you to contact our support team first to resolve any billing issues.

8. Changes to Refund Policy

CareerPing reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

9. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at support@careerping.co.in