Privacy Policy

1. Digital Personal Data Protection Act, 2023 Compliance

CareerPing is committed to protecting your personal data in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023. As a Data Fiduciary, we implement appropriate technical and organizational measures to ensure lawful and transparent processing of your personal data. This Privacy Policy outlines our data practices in accordance with the DPDP Act.

2. Information We Collect

CareerPing collects information you provide directly, including name, email address, and profile information. We also collect information about your use of the Service, including AI message history, resume analyses, and interview sessions. This data is used to improve our services and provide personalized experiences. All data collection is based on your explicit consent and is limited to what is necessary for the stated purposes.

3. Lawful Basis and Purpose of Processing

We process your personal data only for specific, clear, and lawful purposes. Your data is processed for: (a) providing and maintaining the Service; (b) processing payments and subscriptions; (c) communicating with you about your account; (d) analyzing usage patterns to enhance our offerings; and (e) providing personalized AI guidance and recommendations. We do not process your data for purposes beyond what you have consented to.

4. Your Rights as Data Principal

Under the DPDP Act, 2023, you have the following rights as a Data Principal:

• Right to Access: You have the right to obtain information about the processing of your personal data.
• Right to Correction: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data when it is no longer necessary for the stated purposes.
• Right to Grievance Redressal: You can file grievances regarding data processing and seek redressal.
• Right to Withdraw Consent: You can withdraw your consent at any time through your account settings.

5. Consent Management

We obtain your explicit consent before collecting or processing your personal data. You can manage your consent preferences through your account settings. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal. We may continue to process your data for other lawful purposes if applicable.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information as required under the DPDP Act. Your data is encrypted in transit and at rest. We conduct regular security assessments and maintain reasonable security practices to prevent unauthorized access, disclosure, or alteration of your data.

7. Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill our legal obligations under the DPDP Act. Once the purpose is achieved, we securely delete or anonymize your data. You may request deletion of your account and associated data at any time through your account settings, subject to legal retention requirements.

8. Data Sharing and Third-Party Services

We use third-party services including Stripe for payment processing and Together AI for AI-powered features. These services are Data Processors who process data only on our instructions. We have appropriate data processing agreements in place with all third-party processors. We do not share your personal data with any other parties without your explicit consent unless required by law.

9. Cross-Border Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that such transfers are made in accordance with the DPDP Act requirements and that appropriate safeguards are in place to protect your data. We only transfer data to jurisdictions that have adequate data protection laws or through appropriate contractual mechanisms.

10. Data Breach Notification

In the event of a data breach that is likely to cause harm to you, we will notify you and the Data Protection Board of India as required under the DPDP Act. Notification will include details of the breach, steps taken to mitigate its impact, and measures you can take to protect yourself.

11. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Service. Our cookie usage is compliant with the DPDP Act requirements.

12. Children's Privacy

The Service is not intended for children under 18 years of age as per the DPDP Act. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete it in accordance with applicable law.

13. Grievance Redressal

If you have any grievances regarding the processing of your personal data, you may contact our Data Protection Officer at dpo@careerping.co.in. We will acknowledge your grievance within 48 hours and resolve it within 30 days as per DPDP Act requirements. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law, including the DPDP Act. We will notify you of significant changes via email or through the Service at least 30 days before the effective date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions about this Privacy Policy, our data practices, or to exercise your rights under the DPDP Act, please contact us at:

• Email: privacy@careerping.co.in
• Data Protection Officer: dpo@careerping.co.in
• Address: RedNek Corporate Private Limited, Hyderabad, Telangana, India